Returns & Exchanges

If a pair is not right, we would rather sort it out than have you keep something you will not wear.

Before you send anything back

Contact us first with your order number and a photograph, and tell us whether you would like a return or an exchange for a different colourway. We will confirm whether your order is eligible and tell you where to send it. Please do not post anything back before you have heard from us - unannounced parcels are easy to lose track of and slow everything down.

Condition

Pieces need to come back unworn and in their original packaging, with the fringe and stones intact. Earrings are worn in the ear, so for hygiene reasons we cannot accept a pair that has been worn.

Damaged or incorrect items

If a pair arrives damaged, or is not the colourway you ordered, tell us within a day or two of delivery and send a photograph. Photograph the parcel too if the damage looks like it happened in transit. This is our mistake to fix, not yours to pay for.

Exchanges between colourways

Every design comes in more than one colourway at the same price, so an exchange is usually the simplest fix if the shade is not what you expected on the day. Tell us which one you would rather have when you write in.

Refunds

Approved refunds go back to the original payment method. Once we have processed it on our side, how quickly it appears depends on your bank or card issuer rather than on us.

Getting in touch

Use the form on the contact page and include your order number. That reaches us fastest.